Common Questions, Straight Answers

You describe the situation; we help you understand it and the possibilities for assistance and resolution. There is no charge and no obligation. If the matter needs formal engagement, you will know exactly what that looks like before committing to anything.

Yes. We provide support, formal response and defence for Fair Work and discrimination claims, from first notification through to resolution. The earlier we are involved, the more options you keep, so call before responding to anything.

Both models work. Businesses without an HR function use us as their HR and IR consultancy. Businesses with internal HR bring us in for matters that need independence, specialist IR experience or simply more hands: direct intervention, mediation, claim defence or contract reviews.

Instead of advising from the sidelines, we act as your HR and IR consultant inside the matter: running the disciplinary process, conducting the difficult conversations and engaging directly with the people involved until the issue is resolved. It suits sensitive and complex matters where experience in the room changes the outcome.

Yes. We create and implement professional employment contracts along with the documents that make them effective day to day: codes of conduct, position descriptions, KPIs, induction materials and toolbox talks, with modern award interpretation built in.

Yes. Support is available 24 hours a day, every day of the week, by phone and email. For urgent matters outside business hours, call 1800 880 721.